The second day of my training in communication and personal effectiveness (earlier episodes here and here). We had some homework for today: formulating five personal goals for this training and doing a competence survey to gain insight in our strengths and weaknesses in practical work situations.
My five goals are: growing in expression, empathy and conversation skills, getting more in touch with my emotions, and using more concrete language.
My effectiveness profile showed that I'm doing quite well in the four survey areas: productivity, teamwork & communication, handling change and handling stress. Strengths are passing on information, keeping agreements, aiming at quality, honesty and openness, and fast learning. Areas to improve are handling conflicts, planning and personal organisation.
In the morning session we evaluated our week and discussed several live cases, which was very helpful. One guy who's a manager at an insurance company shared that their management team had just decided on a reorganisation plan, and explained how they wanted to communicate it to the workfloor. We gave him a hard time. The key was of course to really listen to people and lead by example, which is something most managers have difficulty with. (Btw, Ton Kasteleijn mailed me an interesting interview with Jan Marijnissen in Management Team).
Hans, the trainer, explained the difference between listening and not listening. This may seem very obvious, but it isn't. Defensive reactions, quick interpretations, value statements, bouncing back, denying what the other person is saying - all typical non-listeners' reactions. Active listeners ask informative questions, paraphrase what the other person is saying, and express their feelings. This explains why sometimes conversations are not flowing well.
In the afternoon Jeroen, an actor in television soap GTST showed up. He played some real-life characters to help us handle difficult conversations. The interesting thing is that, although you know it's an act, you tend to show your normal communication pattern. Hans thought it was a good idea for Jeroen to play the role of my wife. Too bad. At the end I even had pity with her. When I came home Karolien said, full of mercy: "Don't worry, I will coach you in handling me." Not sure how to interpret this...